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Wednesday, June 19, 2024

Ovo tells my 95-year-old mom she owes £31,554 Categorical Instances

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At 95, my mom has by no means switched electrical energy provider, and we weren’t anticipating a lot to vary when her account moved over from SSE to Ovo.

She has lived in the identical small bungalow since 1949, and once I acquired an e-mail in August in regards to the changeover, I adopted the directions and created an internet account. However once I logged in, it confirmed she owed £31,554.

Assuming this was a mistake, I contacted Ovo instantly. However as an alternative of it happening, the stability had elevated to greater than £33,000 by the following day. Her heating will not be on in the summertime.

I made a decision to pay her last SSE invoice for (a loopy) £729 after which contacted Ovo once more.

Within the days that adopted, her account fluctuated from owing £13 to the mid-£20,000s. When it was a day with a low determine, I took the plunge and moved her account to Octopus Power.

Nevertheless, when Octopus emailed me to inform me my end-of-contract studying had been accepted, once I logged in, the quantity owed was £9,736.

BG, Invergowrie

Extra meter mayhem from column common Ovo.

When she was with SSE, your mom had a two-rate tariff with two meters – one for regular utilization and one for storage heating. When she moved over to Ovo (it acquired SSE’s retail arm in 2020), it seems that the latter’s studying was incorrectly inputted. This resulted within the loopy on-line balances (though, fortunately, she was by no means billed for these quantities).

Ovo says: “We’re very sorry for the priority the wrong stay stability brought about. Now we have referred to as to apologise and supplied a goodwill gesture of £100.”

Your mom has acquired £628 – a component refund on her closing invoice – in addition to the promised £100.

Suffice to say, within the brief interval your mum was an Ovo buyer, it made an enormous impression, and he or she is glad to have ditched it.

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