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Wednesday, May 29, 2024

How can Ovo ship debt threats once I don’t even have an account? Specific Occasions

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Can you’ll be able to assist me resolve an issue with Ovo Power? I spent a 12 months working in Eire, and, throughout that point, I had mail redirected to my dad’s tackle in Scotland.

After I returned to the UK, one of many letters was from Ovo demanding I settle an overdue invoice for £1,690. I’ve by no means had an account with Ovo or SSE Power (Ovo purchased SSE’s retail arm in 2020), and even lived with my father at this tackle.

I attempted to clarify all this however I’m being chased by a debt assortment company for the unpaid invoice, which is now £2,121. The e-mail I obtained warns that Ovo shares its knowledge with credit score reference businesses, and the debt “may affect my credit standing”.

To wipe the account, Ovo is asking for paperwork that I merely don’t have. This appears a ridiculous quantity of stress to trigger somebody who has by no means held an account with it or any of the businesses it owns.

PS, by electronic mail

Ovo Power isn’t any stranger to this column and, after we contacted it in your behalf, the debt assortment exercise was halted, and the account erroneously arrange in your identify now has a zero steadiness.

The confusion – if I can generously name it that – comes from how the billing is managed. Although your father has lived at his tackle for practically a decade and pays his payments on time, his account stays below “the occupier”.

His provider was SSE Power Companies, and also you had been wrongly added because the named account holder when the account was migrated to Ovo (it purchased SSE’s retail arm in 2020).

Ovo says: “The house is owned by PS’s father, and the account remained below ‘the occupier’ till PS’s identify was added. We now have stopped all exercise below his identify and suggested his father to register because the named account holder.”

This isn’t the primary case I’ve handled the place the issue stemmed from an unnamed account, and I believe it’s an pointless complication, particularly when issues go fallacious.

Nonetheless, the payments had been being paid for this tackle, so it doesn’t appear past the wit of man to affix the dots earlier than sending threatening letters.

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